1. General Information
ONIRust provides digital products and services, including but not limited to:
- Ranks (a chat tag on the tournament server, a badge on the website and a Discord role)
- Supporter perks
- Virtual benefits
- Other digital content
Due to the nature of digital products, special conditions apply to refunds. Your statutory rights are not limited by this policy: the right of withdrawal is described in the Withdrawal Policy, and your rights when a product is defective remain as the law provides.
Last updated: 19 September 2026.
2. Digital Products
All ONIRust products are delivered digitally; a rank is active on your account within minutes of the payment. Our ranks are digital services: VIP is a monthly subscription, Day One and Immortal are ranks with a term. For a subscription or a rank with a term the right of withdrawal does not end early when the rank is activated.
At checkout we ask you to request that we activate the rank immediately, before the 14-day withdrawal period ends. If you made that request and withdraw within 14 days, you pay only a proportional amount for the days already provided (§ 357a (2) BGB) and get the rest back; without the request you pay nothing. The details are in the Withdrawal Policy. Only for a genuinely one-shot digital deliverable, if we ever sell one, does the right of withdrawal end early once delivery has begun with your express agreement and acknowledgement (§ 356 (5) BGB); after that a refund for it is possible only under section 3.
3. Eligible Refund Requests
You are entitled to a refund in the following situations:
- The payment was completed but the purchased product was not delivered after you asked us to deliver it (§ 327c BGB)
- A duplicate payment was made accidentally
- A technical problem on our side prevented the correct delivery of the purchased product
Refund requests must include relevant information, such as:
- Transaction ID
- Purchase date
- Account information
- Description of the issue
4. Non-Refundable Purchases
Refunds are not provided for:
- Changing your mind after purchase, outside the right of withdrawal
- Purchasing the wrong product
- Providing incorrect account information
- The time a rank is suspended during a ban, or a rank that is ended for the reasons below
- Temporary server downtime, maintenance, or updates, or the time between tournaments
- Failure to use purchased perks or benefits
A paid rank is ended without refund only for cheating, ban evasion, payment fraud or a serious breach after a warning (§ 314 BGB). For other bans the rank is suspended for the duration of the ban; a subscription may be cancelled by us for the next period. Section 11 of the Terms of Service has the details.
5. Tournaments and Prizes
Entering a tournament is free. There is no entry fee, so there is nothing to refund if you leave a tournament, are removed from it, or a tournament is changed or cancelled.
Prizes are not purchases. Whether and when a prize is paid out, and what happens when a result is disputed, is governed by section 8 of the Terms of Service, not by this policy. The statutory right of withdrawal applies to purchases and does not apply to prizes.
6. Chargebacks and Payment Disputes
Unauthorized chargebacks or payment disputes without contacting ONIRust first may result in:
- Account restrictions
- Removal of purchased benefits
- Temporary or permanent suspension
If you experience a problem with a payment, please contact our support team before opening a payment dispute.
7. Refund Requests
To request a refund or report a payment issue, contact:
Email: [email protected]
Each request will be reviewed individually.
8. Policy Changes
We may update this Refund Policy. The version published at the time of your purchase applies to that purchase; a change applies only to purchases made after it is published.